Tuesday, 26 November 2013

TV License - South Africa

This is my reply to the regular letter I have been receiving for the last few months. Initially it was persistent SMS's but now it seems we have the "nice guy"approach.

"Good day Frank (The Operations Manager)

I'm not sure if anyone ever reads these mails, but if they do, they must have a problem understanding English.

Before leaving South Africa I wasted a good 15 minutes of my valuable time explaining to one of your customer service representatives (sic) that I didn't have a TV set and was therefore not paying a license fee. She then went on getting more and more aggressive about paying fines, going to jail and being pursued by the law till the end of my days.

When I informed her I was going to live in the Philippines, she said something to the effect that they would deliver the summons wherever I lived. I think she may have been under the impression that the Philippines was a section of Phoenix, Mitchells Plain or Alberton!!!

However if she has been watching the news recently (probably a bad assumption?) she may have realised where it is.

IN SIMPLE TERMS I DO NOT HAVE A TV, DO NOT LIVE IN SOUTH AFRICA AND THEREFORE WILL NOT BE PAYING FOR A LICENSE WHICH I PAID DILIGENTLY FOR YEARS.

If there is anyone there who may be interested - the Philippines is on the other side of the world, it has 7 200 islands and nearly 100 million people. So your inspectors, who can't even locate genuine license offenders in Gamalake are going to have an interesting time finding me and delivering my summons.

Have a wonderful day

Best regards"

Dear MR MILLERD

PLEASE NOTE

As from 1 September 2013 the annual licence fee will cost R265.00 per annum. Concessionary licence holders will only pay R74 per annum (people over the age of 70 years and recipients of a social pension from the Department of Social Development may apply for such licences).


FINAL NOTICE TO PAY TELEVISION LICENCE: 411972821

The above matter has reference.

As one of our valued licence holders who have paid regularly in the past, we have noticed that payment has not yet been made on your television licence account. Currently, your balance on this account is R318.00. Kindly settle the outstanding amount by no later than 2013/11/30.
  • Should you wish to pay via monthly or annual debit order please respond to this email and we will send you a debit order application form;
  • Payment arrangements for the settlement of the balance may also be made - please reply to this e-mail for such arrangements.
Should you wish to pay your licence via credit card directly on the TV Licences internet website, follow this link to access the payment site. Alternatively, you may pay at any of the other pay points listed on our website (tvlic.co.za). Whichever payment method you choose, please quote your TV licence number 411972821 as reference.

Should you require any further assistance, please reply to this email or phone our Contact Centre on 011 330 9706 during office hours (07:30 - 16:30 on weekdays and 08:00 - 13:00 on Saturdays).

If already paid in the last 7 days please ignore this letter.

Pay yours and make a difference.

Kind regards

FRANK AWUAH

Frank Awuah
Operations Manager

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